Entering the New Era of Digital Experience Assurance Across Every Network 

It was almost fifteen years ago that ThousandEyes co-founders Mohit Lad and Ricardo Oliveira recognized the Internet-sized blind spot in network visibility preventing companies from delivering flawless user experiences. Fast-forward to today’s hyper-distributed world and our dependency on external environments has increased exponentially.

The Internet has become the delivery mechanism for mission-critical customer and employee applications, services, and websites. ThousandEyes pioneered end-to-end visibility across Internet, cloud, and SaaS environments, becoming a critical solution for IT and Operations teams that rely on networks and services that they don’t own or directly control.

Over the last few years, users have become more distributed and more dependent on digital services. Workers connect from home, cafes, airplanes, and more. Nearly every organization is dependent on digital connectivity, whether for marketing, productivity, patient outcomes, manufacturing efficiencies, financial and supply chain management, or other critical functions.

ThousandEyes has been there every step of the way, helping our customers successfully embrace an increasingly global workforce, modernize their digital infrastructure, and unlock new business opportunities through improved digital experience outcomes. Throughout this journey, our data has continued to increase, and with it, the insights gleaned across our entire dataset. Our vantage points have grown by the millions, our measurements by the billions. We’ve unlocked visibility into new domains whether on premises or deep in the cloud. As part of Cisco, we have unparalleled access to network telemetry and management controllers across every network domain.

We’re now at a point where the sheer volume and scope of data, combined with our AI-native platform purpose-built to scale for the next phase of our evolution, allow us to do so much more.

Today we are ushering in the new era of Digital Experience Assurance (DXA) for Cisco Networking Cloud and beyond—an expansion of our product strategy and capabilities, powering a radical shift in IT operations from monitoring to automated action. Imagine correlating, analyzing, diagnosing, predicting, optimizing, and remediating with little or no manual intervention—all seamlessly connected to a vast IT ecosystem that powers today’s businesses. This is the opportunity at hand. We’ve already delivered solutions that prove we’re uniquely able to seize this opportunity, and we intend to continue doing so to its fullest potential.

A step-change in IT management

We’re radically evolving how our customers assure digital experiences by doubling down on our core values and expanding investments and innovations in three essential areas.

Shattering silos and extending our visibility to everywhere our customers need it.

Today, our platform is powered by over 650 billion daily measurements collected from around the globe. We are a leading authority on Internet, cloud, and SaaS performance. This visibility has been critical to our customers as they transition and adapt to an increasingly cloud-first world. But our customers tell us that they still need visibility into their internal environments, and they want to be able to leverage the power of ThousandEyes’ end-to-end insight across their on-premises networks, cloud environments, and beyond. With Cisco, we’re going to continue to expand visibility to wherever our customers need it.

Leveraging AI to surface the insights that truly matter to our customers.

IT teams are inundated with alerts and noisy data, making it nearly impossible to determine what might be a red herring, how to prioritize, and where to apply resources. AI-driven intelligence can correlate patterns and unique combinations to triangulate the source of a problem instantly and surface which incidents require attention, and which do not. ThousandEyes Event Detection is already providing this critical capability reducing to mere minutes what could ordinarily take hours and multiple engineers to achieve. We’re going to invest and innovate more in this arena.

Enabling closed-loop workflows that automate and accelerate critical actions for our customers.

Acting quickly across a vast array of IT dependencies requires seamless interoperability with disparate datasets and management systems. ThousandEyes is committed to supporting and fostering open standards through OpenTelemetry (OTel), a robust API, and native integrations with IT services management tools (ITSM), Infrastructure as Code (IaC), observability, and other critical systems. By integrating ecosystems and leveraging interoperability, we can now translate AI-driven recommendations into configuration commands that drive action across both customer owned and unowned domains. We do this today with our predictive analytics solution WAN Insights—combining ThousandEyes’ AI-native intelligence with Cisco Catalyst SD-WAN to provide forecasting, recommendations, and implementation of optimal policy configurations. We’re going to expand and extend these capabilities to other Cisco Networking Cloud platforms, and beyond.

Driving Digital Experience Assurance across Cisco Networking Cloud and beyond

As part of Cisco, we’re accelerating seamless integrations that unlock out-of-the-box capabilities for Cisco Networking, Security, Collaboration, and Observability customers. ThousandEyes also remains dedicated to meeting our customers where they are and supporting every environment and vendor of choice. Our commitment extends to fostering integrations across diverse IT systems and networking infrastructure vendors, ensuring comprehensive support for all our customers.

Today’s ThousandEyes innovation announcements demonstrate this commitment—extending our visibility and support for public cloud environments and expanding our reach into on-premises networks through the collection of flow and device data from both Cisco and non-Cisco network equipment.

We understand that in today’s digital landscape, our customers’ business outcomes depend on consistently delivering exceptional digital experiences to every user, everywhere, every time. Which is why we’re not just taking a step but making a leap in our commitment to deliver the next era of Digital Experience Assurance. This leap will transform how our customers manage their IT operations and formulate their digital strategy, leveraging AI-native capabilities to perform smarter, faster, and with greater ability to capitalize on the digital opportunities ahead. Stay tuned for more exciting developments, because we’re just getting started.

a radical shift in IT operations.

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